Developing and validating theory in ergonomics science

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Miles away. Determining the extent of secondary task interference on simulated driving

There is a seemingly perennial debate in the literature about the relative merits of using a secondary task as a measure of spare attentional capacity. One of the main drawbacks is that it could adversely affect the primary task, or other measures of mental workload. The present experiment therefore addressed an important methodological issue for the dual-task experimental approach – that of secondary task interference. The current experiment recorded data in both single- and dual-task scenarios to ascertain the level of secondary task interference in the Southampton Driving Simulator. The results indicated that a spatial secondary task did not have a detrimental effect on driving performance, although it consistently inflated subjective mental workload ratings. However, the latter effect was so consistent across all conditions that it was not considered to pose a problem. General issues of experimental design, as well as wider implications of the findings for multiple resources theory, are discusse

Team work: A problem for Ergonomics?

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Alarm initiated activities: Matching formats to tasks

This paper addresses the selection of visual alarm formats for different 'alarm initiated activities'. The activities under examination were alarm handling tasks. Seven such tasks have been identified, namely: observe, accept, analyse, investigate, correct, monitor and reset. One of the most important stages is the initial analysis of the alarm information as this determines the subsequent manner in which the information is processed. It was hypothesised that the format in which the information is presented will determine the success of the alarm handling task, hence the proposal to match formats to tasks. The findings suggest that text-based formats are best suited to tasks requiring time-based reasoning, mimic formats are best suited to tasks requiring spatial location and annunciator formats are best suited to tasks requiring recognition of spatial patterns. The importance of considering both reaction time and accuracy of response in consideration of task match was also noted. In summary, it is suggested that care needs to be taken to determine the appropriateness of the medium for any given task and the demands it places on the human operator

Rewritable routines in human interaction with public technology

In this paper, the cognitive ergonomics of using public technology is investigated. A methodology for predicting human error with technology has been developed. Predictions from the method (combined with observation of user performance) form the foundation of the concept of ‘rewritable routines’. This is in keeping with the tradition of building models of user cognition on the basis of observed and predicted errors. The concept is introduced and illustrated with examples. Implications for cognitive ergonomics are discussed

What price ergonomics?

Ergonomists have a say in the design of almost everything in the modern world, but there is little evidence that their methods actually work. Here is an evaluation of those methods and of the worth of ergonomics in design

Applying hierarchical task analysis to medication administration errors

Medication use in hospitals is a complex process and is dependent on the successful interaction of health professionals functioning within different disciplines. Errors can occur at any one of the five main stages of prescribing, documenting, dispensing or preparation, administering and monitoring. The responsibility for the error is often placed on the nurse, as she or he is the last person in the drug administration chain whilst more pressing underlying causal factors remain unresolved. This paper demonstrates how hierarchical task analysis can be used to model drug administration and then uses the systematic human error reduction and prediction approach to predict which errors are likely to occur. The paper also puts forward design solutions to mitigate these errors

Design for sustainable behaviour: Investigating design methods for influencing user behaviour

This research aims to develop a design tool for product and service innovation which influences users towards more sustainable behaviour, reducing resource use and leading to a lower carbon footprint for everyday activities. The paper briefly explains the reasoning behind the tool and its structure, and presents an example application to water conservation with concept ideas generated by design students

Concept generation for persuasive design

Designing ‘persuasive’ products and services for social benefit often involves adopting and adapting principles and patterns from other disciplines and contexts where behaviour change is a goal. This poster briefly reports on a series of controlled trials of an idea generation toolkit which aims to make this transposition of patterns easier, with designers and students applying the toolkit to four ‘design for sustainable behaviour’ briefs to generate new concepts for influencing user behaviour. While only a small sample, results show that using the toolkit does lead to an increase in the number of concepts generated for a majority of participants, compared with the control condition